Our return policy is very flexible and customer friendly. we welcome replacements on the following terms –

• A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
• If you identify quality or a manufacturing defect on the received product.
• If the product is received in a damaged condition.

If the product doesn’t fit into your desired expected decor, we will be refunding you the amount of the bought product after taking out the partial cost of freight based on invoice value as follows –

You can reach us at info@ixoraonline.org or our helpline number at 8714292972  to initiate returns.

Breakages

In the case of breakage and any transit damage, please send a picture of the product via Whatsapp to the number mentioned below and it will be taken care of immediately.

8714292972

Please consider these points: We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken for our reference purpose.

Cancellation

As an organisation, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at info@ixoraonline.org or reach us at the following whatsapp number within 24 hours of ordering and we will be happy to assist you – 8714292972.

Return Process

1. Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at info@ixoraonline.org or at 8714292972 (10AM – 9PM) to initiate a return.

2. Please send us 2 images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on info@ixoraonline.org from where our Quality Assurance team will check the details in reference to its eligibility of return.

Points to remember –  Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.  The product should be unused and in the original condition. You will be asked to print 3 documents to be provided to the logistics company representative who comes for the pickup.

Refunds

All refunds will be processed within 2-3 days of receiving the merchandise back at our warehouse. The refunds can be made in form of cash or store credits.